Provide the details of the bank you’re using. Only the quotation. The chargeback reaches the merchant's account, pulling their money out. Every email I get, no matter the amount of the chargeback, ruins my day. However i got a beautiful moissanite silver tennis chain from alibaba for 250$ that harlem bling sells for 700$. The owners of the website are very shady. Join for free Messages OrdersErikMalik. 02%) posted its latest quarterly report on Feb. ) I've won a chargeback before. Our supplier is refusing to refund us unless we send items back. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. com experience is a phenomenal success. However if you have made several over the course of years, its. Have a well written purchasing contract in place. You have to pay them the amount you stole from them. Explain the issue. They have a Shopify plugin as well. VRBO has a chargeback team. you work it out with the supplier. I am considering taking up the dispute with Paypal. HIGregS. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. I made an order through alibaba again on December 17th, 2022 So, my alibaba account is still open and functioning. Do not pay in full at once 2. Upon opening the package and closer inspecting I notice that the main arm and. Supplied parts (cheap crappy knockoffs) to be installed. I liked that method because it offered me potential fraud/chargeback coverage. I contacted my method of payment and told them about the reservation and everything. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. We opened a refund dispute and escalated it today. This development is a. I've also tried a Visa card. They get free products and their money back. If you want to succeed, don't dropship. Retailers reported a surge in chargebacks following a 2015 behind-the-scenes change related to the new security chips in credit cards that shifted liability for in-person fraudulent purchases from. There is NO need for a cancellation of the chargeback at this point. ago. Hopefully you didn't order too many I haven't gone through alibaba much because I've heard bad things let me know how your process goes. tv/Man_of_the_Rain • 2 yr. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. GENERAL NEWS. In general, the charge back reasons are: Unauthorized charge. Despite a very high chargeback rate, these same websites have existed for years. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. Not sure if anyone else has said this yet but a chargeback is NOT a refund. you work it out with the supplier. 2. I paid via trade assurance and opened a dispute in April 2022 which is still open. Chargebacks are a danger to anyone who accepts payments online. Alibaba said Tuesday it will split its company into six business groups, each with the ability to raise outside funding and go public. I just got a notification from Shopify this morning that a customer who purchased something from us on December 5th filed a chargeback. AsleepDocument7313 • 9 mo. Cool. Just be sure your buyer is aware you'll require a signature. If the customer does not make a full attempt, the chargeback is not valid. You have to spend the big bucks to make the big. In this article, you’ll learn best practices to manage your refunds and chargebacks, and avoid a negative account balance. This is up from #5 in 2019. It doesn't extend to bank transfers. The customer's credit card company / bank makes the determination on the chargeback. I filed for credit card chargeback. From there support can help you refund the unwanted charge. The financial institute then will charge PayPal $15 for disputing the charges. Most likely, if they don't have it, they will be able to source the vape products for you. it can be bought from Alibaba and the cost of buying is 10000RMB. Now alibaba request to pay 2000usd for storage fees The whole situation is beyond belief. Personally, I never had a bad experience and ended up finding my supplier there. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim. I've never done a chargeback but I don't want to make a bad situation worse for anyone over $50. Input your full name and bank information. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. All you can do is contact them AFTER the reversal of chargeback is complete and apologize. It took about 3 months but they did a full refund and no they didn't ban my account. After some research, he found that the gold supplier badge is something like a premium membership. 1. Have you contacted your credit card provider? It might be a little long for a chargeback but maybe not; you may also have an extended warranty through the card that can be helpful. In the future it's a good idea to avoid doing a chargeback. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. For example, Visa's official documents use the word dispute instead of chargeback. Alibaba (BABA-1. After 4weeks of dispute, uploading evidences and all, the battle is lost. I also know people that were outright banned by contacting their bank to chargebacks. The price is USD489 include shipping in our alibaba store . We have never lost a “unacceptable” product chargeback due to this set up. You may occasionally see someone refer to a merchant "disputing a chargeback. If you cancel your subscription and the charges keep coming (many such cases), then you have a case to dispute the charges and you can show your cancelation conformation. The Alibaba. They call the bank and say they didn’t but those. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. In a given year, 4-8 disputes on 5,000-6,000 transactions. for some reason, dhgate wont refund if you have a pending chargeback with your card company, even if the item is sent back to the seller. The bank usually sides with it's customer, to provide a good experience for them, especially longer term clients. com trade partner, our security team has already begun processing your case. That really sucks that you lost $5K and a full year of time wasted on this mess. They charge 5% to 10% of the total amount. It varies widely. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification documentation provided. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. In October my sister and I had a hostel booked in Munich with a 9am check-in time. Trade assurance definitely seems to be a sham. The process is the customer calls the fraud dept and flags the transaction, the bank that backs the card (chase, Barclays, etc) then notifies the payment processor of the fraud. Deliveroo can dispute this. The expected delivery date. 4:51. Or it could be a few days. Thanks, I think this one is a grey area because we can't get them to schedule anything. Businesses do not have to accept returns other than for defective items. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. The address of delivery. If the item is clearly broken, defective or suffers from quality issues it might be best to chargeback your credit card or PayPal! Only do so if you notice that the seller is trying to scam you. i. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. Hi, I was wondering if anyone can offer some advice please. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. You can absolutely get banned by getting a google/apple store refund. I opened a dispute with Citi and they initially denied my request stating that the goods would be received. 3. I sell online and I’ve had it done to me. Posted by. Local sites won't let you buy wholesale. Open a dispute and select something like, received wrong or faulty item. CAUTION: ecommerce forums are constantly targeted by spammers and scammers. Cash app has already taken money out of my bank account, and the buyer is neither responding to my texts nor picking up the calls. ago. The chargeback will force them to act. A buyer filed a claim that they didn’t receive their order. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. Save that info for the chargeback but adidas won’t care as I still order but do store pick up only as fedex is a criminal organization now stealing packages left and right. That really sucks that you lost $5K and a full year of time wasted on this mess. Ridiculous decision on Alibaba's dispute. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. He also sent ingame gifts and chargebacked the payment for these too, which gets u banned in the game until u pay for the gift, but this has been. Upload the video and or the pictures as evidence. Even though I've presented a written document. To all participants. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. A refund means that you conducted business through. If you've received a trade dispute from an Alibaba. Applicable card chargeback rights may be broader than those available to you under PayPal’s Purchase Protection program. r/smallbusiness. if you file a chargeback, they might recharge you after it clears. An important part of the investigation is to check past history. Alibaba refund possible? Hello Redditors, I have bulk ordered on Alibaba some customised items. 2. Chargeback flow They donate $100, decide to charge back They pull back their money and you lose the $100 plus $15 because apparently it costs visa a lot to refund money 🙄 They don't profit doing this. ago. Hello everyone I really need some help with this. I'm out 1600$. He also sent ingame gifts and chargebacked the payment for these too, which gets u banned in the game until u pay for the gift, but this has been. Thanks heaps!! Was the order on Dec 17th, 22 gone. I asked Google to refund it within a day of it posting to my account and the Google rep refused. They can't charge back what was refunded. . This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. S merchants that have Shopify Payments activated as their default payment provider. yes, when you apply for a refund, Alibaba will not refund the transaction fee, they will charge alibaba handling fee. PSA: do not do a chargeback with your bank for purchase protection. Yep, go to the credit card company next. Once your dispute has been officially lodge, the Dispute Claim department usually take about 4 days to verify your claim. View community ranking In the Top 10% of largest communities on Reddit. I did not make payment through the Alibaba website but through an offline bank wire transfer. In this case, Alibaba asked for additional evidence to prove the buyer was correct. On the Ground of theft exactly what it is. Pre-arbitration (pre. But then we'll see about the chargeback. I'd advise trying to go down the. Still, others use the two terms interchangeably. Pinanims • 1 yr. My package arrived in my city at the local post office (USA) on 06-03. . In cases where the service was completely provided, Fiverr will protect you from fraud chargebacks. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. To prevent chargebacks from happening, you must know how chargebacks work and take steps to prevent them. OP doesn't seem to merely be unhappy with the good or service. First, reach out to the company that sold the product or service to you. ago. If you refund the payment, the charge back is void. Trade assurance is pretty worthless. Product is clearly unusable. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. You have a legally binding contract with the seller, if they breach the contract, enforce your. Hey all, if a merchant attempts the delivery but it gets sent to the returns centre because the delivery failed due to incorrect address (even though i haven’t had this issue with any. My account was hacked and someone made an order to Singapore then opened a chargeback. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. Also it may affect other amazon properties like audible, alexa, ring and more. 1. I don't recommend you sharing this item asin online because everyone would jump on the listing. RapturesLost • 3 yr. 9% of these chargebacks. You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. Problem, they claimed that they didn’t make the purchase. I was personally ripped off for $4,666 over three trades. - Alibaba. Close. Before sharing sensitive information, make sure you’re on a federal government site. Bank will investigate (and if required, will contact cardholder for additional info) to determine if a chargeback can be made. I filled a claim with PayPal after an unsuccessful refund with alibaba. Stop by a few days later again and pick up a copy of the report. Iberia still claims I need to contact Amex as I charged back, and Amex says Iberia has the money and to contact them. When you report a dispute on Alibaba, you will need to choose between 3 categories: Trade assurance disputes. Another successful Amex dispute story. Alibaba refund system is a joke and placing orders with new suppliers can feel like a gamble. THis is my first time purchasing from Alibaba, so I don't know if it is just this merchant. Yes, geting a chargeback through your bank is almost 100% guaranteed to be in your favor. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. For example, Visa's official documents use the word dispute instead of chargeback. So understand, it's not a step in resolution, it's an angry divorce. So I'm trying to see if anyone has had an experience where Stripe has told them about appeal/allowed appeal, or if they just say "sorry, you lost the chargeback, that's that. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. Got my money back through credit card chargeback. If you've lodge your dispute through the online dispute page, you need to upload the photos through there -- not just to the vendor via the message page. We would like to show you a description here but the site won’t allow us. Duplicate charge. If you file a chargeback complaint the card issuer will contact the merchant and give them an opportunity to respond. The only recourse you have is through your credit card company and a chargeback. Type "seller support" in your search bar on seller central home page and work from there. Once the process is finished, DoNotPay will do the rest. Another idea, find a Rolling Tray or smoking accessories manufacturer on alibaba and send them a message. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. You're going to have to ask them how you pay them back. 4. I put in a charge back with Bank of America and my claim got denied. You cannot process a chargeback. They cost me about $40 each through AliBaba. This is also why many merchants will not actually charge your card until they ship. After they got my money, the seller does not talk to me, and completely ignores my message. AMEX is already instantly approving chargebacks; I imagine the other banks will follow shortly. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. com , and who accepted credit card payments for minimum orders of 10. A lot of companies just ban accounts and credit cards associated with chargebacks, and I think that's fair if you offer a reasonable refund policy yourself. PayPal has buyer and seller protections. Doing a wire or similar payment is equivalent to handing them cash. We stopped taking amex cards because of chargebacks. Listen. With a credit card chargeback, whether or not the buyer will be responsible for returning the item is entirely up to the credit card company. My total gross profit in four weeks is just over £5k, working at around 46% margin, and this is a fresh business. View community ranking In the Top 10% of largest communities on Reddit. Share this graphic on your website or blog. Completely glued on. ago. Membership provides significant benefits, including unique rewards, advantageous pricing options, excellent customer service, and numerous travel-related amenities. Once the process is finished, DoNotPay will do the rest. Getting a refund from Google is not a chargeback. Not quite. Buyer to pay extra 325usd for boxes and pick up by 31-12-21 F) Additional money paid. Just keep in mind that you might wanna start it ASAP as it could take up to 30 business days for your bank to do anything and in worst case scenario’s up to 60. An example may be the server problems at launch. Doing a chargeback should be considered a. However you can do a ‘chargeback’ on either a debit or credit card as it isn’t legal protection but is simply something offered by the card companies. This is why most companies ban accounts and suspend services to anyone demanding a chargeback. The figures arrive and the heads do not shake. Alibaba said in a statement that the move is “designed to unlock shareholder value and. Doubtful with Amazon. Step 2: Use Alibaba Trade Center (Under My Alibaba) to communicate with the supplier. Safe & easy payments. E. Sam Altman, one of the most prominent figures in the world of artificial intelligence, is being forced out of OpenAI — the company behind the wildly popular. View community ranking In the Top 10% of largest communities on Reddit. 1. I've performed a CC transaction and immediately the supplier. ago. What will filing a chargeback result in? Long story short, I received expired items (~70USD) from a seller and he refused to provide me a refund even after I showed pictorial proof of the items. I requested a refund on cashapp (like that'll work), reported the account on cashapp, reported the seller's profile on Facebook. 11. The Dreaded Chargeback. -Number three, monetize the value of non. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. Refund Process on Alibaba. Add a Comment. Main reason is people are living in fantasy world, trying to 'try' things in home, despite it's against common sense and our terms. Most US people are afraid of buying there because you are buying directly from the source in China, but they will happy buy overpriced items in Amazon from the Seller in US that bought everything in bulk in Alibaba. The service or merchandise was delivered as described. For the third quarter of fiscal 2023 (ended on Dec. justvtg • 8 mo. This can be a tremendous resource, providing access to many low-cost. Select the transaction, then select the Dispute this transaction link and follow the instructions. G) DiSpute raised again. Go to Alibaba r/Alibaba • by West_University_475. November 22, 2023 at 3:04 PM PST. In fact, in amazon, the selling price is at $25! But the fact of the matter is all 4 suppliers are asking $50 for it. One stop brings you to the world. We’ve lost $3k alone in those 3 chargebacks, another $2k to be lost on remaining open chargebacks. i learned the hard way that youre opnening a whole can of worms by doing that. "Tebex Chargeback Question. I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. I hope you paid with a credit card and can do a chargeback. This. Best Practices - Sourcing from Alibaba. Last option would be to sue them but that would cost more. We just provide information of this check out process, screen shots of these policies and proof that the customer did not return the unsatisfactory product. My package arrived in my city at the local post office (USA) on 06-03. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. Alibaba is legit. It seemed like a simple story. You need to report your card as stolen, not wait to file a charge back. Unfortunately, I had a customer recently open a chargeback for two orders he had made over the course of a 7 day span that totaled $2,500. There are good post about finding reputable suppliers, just Google or search reddit. Shopify are very good at making the process to fight a charge back easy. If they don't respond quickly, you may get your money back but assuming the merchant claims there was a no refund policy, you will not. ago. I ordered 1000😭😭My manufacturer is super nice and understanding so I’m going to try to figure it out with. Deliveroo can decide that you still owe the money and take you to court for the money. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. You can even link one of EA's apology statements as proof, which would help. While Alipay offers no internal dispute resolution services or chargebacks, the customer can still dispute the credit card purchase that funded the Alipay transaction. Alibaba to split into 6 units. When we've dealt with CB's it took several weeks but they successfully recharged the guest. The transaction fee is alibaba themselves taking their cut. Alibaba's "Trade Assurance" is heavily biased towards the seller to the point that they're flat out disregarding any evidence I posted. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. There are several reasons why an issuer might decline a transaction. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. By 2023, the average cost of a single chargeback is expected to be $190, based on a $90 average transaction value. However due to pandemic flight was canceled and there's travel ban, border closings and government mandated travel restrictions. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. However, if they screw you over that much, you're better off without them. The community for Old School RuneScape discussion on Reddit. 1688. Step 3: Create Purchase Contract on Alibaba. So after years of streaming our first chargeback happened. I've already waited three days without a working furnace, I think I'm going to go ahead and have it fixed by someone else. The seller put a fake tracking info showing completely different. Depending on the setup, the procedure looks very different. Your dispute rate would go well below back to low-risk almost instantly. Buyers have no real value for Alibaba. Got scammed. They get free products and their money back. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. Please wait 3-20 business days to check the bank statement. I'm really happy with the manufacturer so far, so I definitely do not want to come in too aggressive and upset them. A Visa debit chargeback is similar to traditional credit card chargebacks: a customer calls the bank with a complaint, and funds previously credited to the merchant go back to the cardholder. 4566nb • 5 mo. This person weeks later is now charging back all of these donations, and because he immediately escalated it to a case without. I totally get it the feeling. Filing chargeback advice (capital one) Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. And what's…If the funds were "pulled through" from your bank account in a single transaction, then your bank might help you, do a chargeback. • 2 yr. Chargeback in ebay, they don't give you a chance, only thing you can do is say "sorry for the inconvenience, please return for a full refund" and hope the dispute was through paypal and they ask to send it back. squeamish_cactus 4 yr. Is it possible for 2 businesses to share an Alibaba sellers account? I want to test Alibaba as a means of promoting my new business project, but I…Go to Alibaba r/Alibaba • by McLovin81111. Crypto has no chargebacks and you dont need them. ago. The pop up shop has been going for a month and a half and today's the last day. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. Just because the banks filed disputes and awarded them doesn't mean PayPal can just charge back without their own investigation. But no refund! : r/Alibaba. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. I've performed a CC transaction and immediately the supplier. But no refund! Sorry this happened to you. Chargeback Paypal Alibaba. 57. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. 01. Chargeback Nightmare. Credit card. The listing was titled with “Bobblehead” and videos and pictures all showed moving heads. Ali baba dispute team is a joke. Especially going into this time of the year when sales are up and it’s not your “regular” customers. With each chargeback the issuer selects and submits a numeric reason code. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. Open a Dispute. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. I paid via trade assurance and opened a dispute in April 2022 which is still open. Since my reputation on Airbnb is damaged, I am considering doing a chargeback for one month (of my more than two month stay). ACH payments are direct deposit transactions from one bank account to another — effectively a payment by check without any paperwork. I've done it successfully. Great reach expansion: Alibaba. My dispute period has expired, and even if it hasn't expired, and the outcome was in the seller'a favour, I would still ask the same question about chargeback :( Reply More posts you may like Update: Alibaba Warning. Far-right lawmaker Geert Wilders won the Dutch elections and said he plans. Yeah. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. A chargeback works. My payment processors haves saved me and my business. I'm a streamer that receives donations through paypal and recently received a large amount of donations ranging from $5 to $300 from a single person over the course of a couple days. Be ware. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before. 18 hours ago · ReddIt. Honestly with how they did this delivery and lied about the signature being required. View community ranking In the Top 1% of largest communities on Reddit. So I just finished paying for my first initial payment on Alibaba. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. It depends when the owner of the credit card notices the bad charge, and how long it takes for them to notify the bank, and how long the bank decides to take to perform the chargeback. Analytic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.